Clinics and healthcare
Appointments and reminders
Fill your calendar and cut missed visits.
- Booking and rescheduling in chat
- Reminders before the appointment
- Follow-up message after a visit
Automation
WhatsApp Business API and Automation for Faster Replies and More Sales
Brain Cyber Solutions, headquartered in Ernakulam, Kerala, sets up WhatsApp Business API and automation for businesses. Customers get instant replies, leads are captured and sent to your CRM, reminders and updates go out on time, and your team takes over with the full conversation. Messages follow opt-in rules, in English and Malayalam.
What you receive
- PricingPriced to your project
- PlatformWhatsApp Business API
- LanguagesEnglish and Malayalam
- ExperienceIn search and systems since 2005
The problems we solve
Does this sound familiar?
These are the everyday challenges we help businesses solve.
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Replies come late, or not at all
Customers message on WhatsApp at all hours, but nobody is there to answer.
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Enquiries sit on one phone
Messages stay with one staff member, and nobody else can see or follow them.
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Leads are not followed up fast
Leads from ads and your website go cold while they wait for a reply.
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Staff send the same messages by hand
Reminders and updates are typed again and again, every day.
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The Business app is hitting its limits
It has no team access, no automation and no connection to your tools.
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You fear getting blocked
You want to message customers at scale without breaking WhatsApp rules.
Who this is for
Businesses that get most of their enquiries on WhatsApp, teams that miss messages after hours, and companies running ads that send people to chat. It suits clinics, schools and institutes, real estate and interiors, ecommerce, hospitality and B2B companies, in Kochi and Ernakulam, across Kerala and beyond.
Why WhatsApp
In Kerala and across India, customers prefer to message a business on WhatsApp rather than call or fill a form. A fast, helpful reply is often what wins the sale. Automation makes that reply instant, every hour of the day, while your team focuses on the conversations that need a person.
How a message becomes a customer
A customer taps a click-to-WhatsApp ad, a website button or a QR code. The system replies at once, asks a few questions and saves the details to your CRM. A serious lead goes to the right salesperson with the full chat, and reminders and follow-ups continue automatically. See how it fits with our AI chatbots and agents, CRM integration and performance marketing services.
Measured on results
- Time to first reply
- Conversations handled, and how many needed a person
- Leads captured and qualified
- Appointments, bookings or orders from chat
- Reminders delivered and responses received
Permission, quality and control
WhatsApp rewards businesses that send useful messages to people who asked for them. We set up opt-in, approved templates and easy opt-out, and keep a person available at every step. We do not use messaging volume as a measure of success. Platform approval and charges depend on your setup.
Why Brain
Brain Cyber Solutions has worked in search, marketing and business systems since 2005, with more than 100 international projects. We are headquartered in Edappally, Ernakulam, Kerala, and our remote team of practising automation experts works with clients across India and abroad. See our workflow automation service, or learn to build these systems in our AI Business Automation Course.
Where businesses use it
WhatsApp automation for your kind of business.
Most customers in Kerala already use WhatsApp every day. These are common ways businesses put it to work.
Schools, colleges and institutes
Admissions and fee updates
Answer every enquiry and move it towards enrolment.
- Course, fee and batch answers at once
- Counsellor call booking
- Fee, class and exam reminders
Real estate, interiors and construction
Leads and site visits
Reach each buyer first and keep the visit on the calendar.
- Instant reply to portal and ad leads
- Budget and location questions
- Site visit scheduling and brochures
Ecommerce, retail and D2C
Orders, payments and support
Sell and support in the app your customers already use.
- Order, payment and delivery updates
- Product catalogue and answers in chat
- Abandoned-cart and review requests
Hospitality and travel
Bookings and guest service
Convert enquiries into stays and tours, and keep guests informed.
- Package, rate and availability replies
- Confirmations and pre-arrival details
- Review request after the stay
Services, B2B and finance
Quotes, payments and reminders
Keep customers informed and payments on time.
- Quote and proposal follow-ups
- Invoice and payment reminders
- Support requests logged and tracked
Pricing depends on the number of conversation flows, the integrations, the languages and whether you need a chatbot or AI agent. We agree the scope and price in writing before we start. GST is charged in addition. WhatsApp's own conversation charges and any provider fees are billed by Meta and the provider, based on your usage.
How the work runs
From first message to a working WhatsApp system.
We design the customer journey first, then connect the tools.
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Plan
We map how customers contact you, what they ask and what you want them to do next.
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Set up
We set up the WhatsApp Business API, your profile and number, and the message templates for approval.
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Build
We build the flows and connect your CRM, calendar, payments and team inbox.
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Test
We test replies, handovers and edge cases with your team before launch.
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Improve
We review real chats, update the answers and report leads and response times.
Included
What you receive
Everything below is part of the service, nothing is an extra.
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WhatsApp Business API setup, with your business profile and approved number
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Instant welcome and reply flows, with menus and quick answers
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Click-to-WhatsApp links and buttons for your ads, website and social media
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Lead capture and qualification, saved to your CRM
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Message templates for reminders, confirmations and updates, submitted for approval
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A shared team inbox, with routing to the right person
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Handover from automation to a person, with the full chat history
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Permission-based broadcasts and follow-up sequences
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Order, payment and booking messages
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Reports on conversations, response time and leads
Our toolkit
Platforms and tools we work with
These are some of the tools we use. Our team works with many more, and we choose the right ones for each business.
- WhatsApp Business API
- WhatsApp Cloud API
- Meta Business Suite
- Click-to-WhatsApp ads
- n8n
- Make
- Zapier
- HubSpot, Zoho and other CRMs
- Google Sheets
- Razorpay
- Claude, ChatGPT and Gemini
- Webhooks and REST APIs
Questions
Questions about WhatsApp automation
What is WhatsApp automation for business?
It uses the WhatsApp Business API to reply, collect lead details, send reminders and updates, and hand chats to your team automatically. Your customers get quick answers, and your team stops doing repetitive messaging by hand.
What is the difference between the WhatsApp Business app and the Business API?
The app suits a very small business on one phone. The API lets many team members share one number, connects to your CRM and tools, and supports automation, chatbots and approved message templates at scale.
Is this for sending unsolicited bulk messages?
No. We design messaging around customer permission, relevance and WhatsApp's rules. Messages go to people who have opted in, and customers can always reach a person. This also protects your number from being blocked.
Can I run click-to-WhatsApp ads?
Yes. We set up Click-to-WhatsApp ads on Facebook and Instagram so that people start a chat with your business, and the first reply and lead capture happen automatically.
Can it reply in Malayalam?
Yes. We build replies in English, Malayalam or both, based on how your customers write to you.
Can it connect to my CRM?
Yes. Each lead and conversation can be saved to your CRM, assigned to a salesperson and followed up. See our CRM integration service.
Can I use a chatbot or AI agent on WhatsApp?
Yes. We can add a chatbot or an AI agent that answers from your approved information and hands over to a person when needed. See our AI chatbots and agents service.
How long does setup take?
A simple setup can go live in a few weeks. The time depends on your number, business verification with Meta and template approvals, plus the number of flows.
How much does WhatsApp automation cost?
Pricing depends on the flows, integrations and languages. We agree the scope and price in writing before we start. GST is charged in addition, and WhatsApp conversation charges and provider fees are billed by Meta and the provider.
Do you work with businesses outside Kerala?
Yes. We are headquartered in Edappally, Ernakulam, Kerala, and our remote team sets up WhatsApp automation for businesses across India and abroad.
Talk to the people who do this work
Vishnu Velluva
SEO Trainer
AI & Automation Trainer · AI Automation Specialist
- SEO
- AI Automation
- Workflow Automation
Abhijith MJ
SEO Strategist
AI Workflow Specialist · Digital Consultant
- SEO Strategy
- Digital Consulting
- AI Workflows
Sonu Sabu John
Senior Growth Marketing Manager
Performance Marketing & CRM Trainer
- Performance Marketing
- Demand Generation
- B2B SaaS Marketing
Next step
Make WhatsApp work as your sales and support desk.
Message us on WhatsApp with your business and how customers contact you today. We reply with a plan for your setup.
- Message or call
- English or Malayalam
- Clear next steps